Cancelling a confirmed booking

 

Less than 7 days booking (Last minute):

- If a tour is cancelled from the guest side less than 7 days from the the day of the tour, no refund is allowed.

- If a tour is booked within a week from the starting day, the guest has 24 hours window to cancel with no penality; after 24 hours no refund is allowed.

Within 14 days and 7 days booking:

- If a tour is cancelled within 14 days and 7 days before the starting time of the tour/trip, the guest will receive a 50% of refund.

Over 14 days booking:

- If a tour is cancelled over than 14 days from the day of the tour, the guest will receive a full refund.

Cancellation for mistake, overlapping, not major reasons or any reason not depending on Grand Tour Experience:

- If a refund applies, we must deduct bank fees (8%) from the amount guest paid.

 

*This takes into account the starting time of the tour in Italy (Rome time).

 

Same day bookings (Very Last Minute)

If the booking was made for the same day (i.e. the reservation is confirmed at 10am for 2.30pm tour), no refunds allowed.

 

Rescheduling:

We try to accomodate our guests, unforseen events can happen. However in high season may be difficult to reschedule a tour, since each tour is done by a specific guide with specific skills.

- Rescheduling more than 14 days from the originary tour schedule, upon availabity check, it's possibile but in case of a cancellation the conditions above won't apply and if you are eligible of a full refund: i.e. tour rescheduled for date x  and a guest wants to cancel more than 14 days in a normal condition, with no rescheduling applied, you'll get a refund, in this case 50% of the amount will be refunded.

- Rescheduling within 14 days and 7 days from the tour date: applies the condition above

- Rescheduling less than 7 days from the tour date: it's consider a very last minute change, in this case the guest won't be eligible to any refund and if the reschedule in possibily there must be done a new booking.

Rest assure, that if the rescheduling is approved and the guest would like to cancel the new date less than 7 days from the new starting tour date, no refund is allowed.

 

Late on tour or delay:

- We always try to accomodate guests haveing issues with traffic or train delays if we can and availbilty permits. However it's not covered from us any train strike, car rental issues, or any reason for delays: guests can find alternative types of transportation, in case we can help to solve if possible, but we are not responsible of any delays.

- Tours must start on time, expecially for group tours, to respect other participants, we can wait at least 10 minutes from the starting time, then the guide has to start and phones are not usually used during the tour.

In this cases a refund it's not allowed.

 

Refund modality:

If an experience is cancelled by Grand Tour Experience, the guest will receive a total refund. 

- Paypal, Bank transfer or Credit Card Link

 

Shore Excursion Case

- GTE is not responsible for any non-docking or delays caused by the port or the ship. Any refund matter will have to be handled between the shipping company and the port authorities and understand what was the cause of the inconvenience. We can help to proof the purchase with invoice.